India, March 20 -- Actor Lisa Ray had posted on her X (formerly Twitter) account on Wednesday to call out Air India for denying the medical waiver for her ailing father. Now a day later, the airline service has come out with a response, saying that the actor's claims are 'unfounded'. The statement also noted that Lisa failed to pick some of the solutions which were presented to her after the cancellation. (Also read: Lisa Ray slams airline for denying waiver after cancelling her 92-year-old father's travel: 'Where is the empathy?')

In a statement, an Air India Spokesperson said, "While fully empathising with the passenger, we would like to put forth the following clarifications:

* The claim that Air India did not display empathy for her...