New Delhi, Feb. 23 -- The civil aviation regulator, the Directorate General of Civil Aviation, on Saturday sought a clarification from Air India regarding a complaint by Union minister Shivraj Singh Chouhan, who criticised the airline's service quality on social media after he was provided a "broken" seat on a Bhopal-Delhi flight.
In a post on X, Chouhan described his journey on flight AI436, saying he was assigned a broken and sunken seat, which made his journey uncomfortable. Chouhan expressed his disappointment, saying that he had hoped for improved service under the new management. P8
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