India, March 8 -- A woman has lashed out at Air India, claiming that the airline's mismanagement resulted in her grandmother's admission to the ICU. She accused the airline of not providing proper services despite prior intimation and revealed that she had lodged a complaint at the Directorate General of Civil Aviation (DGCA).

The woman claimed that Air India didn't provide her grandmother with a wheelchair while they were travelling from Delhi to Bangalore. The 82-year-old had to walk quite a distance to get to the terminal.

According to the granddaughter, the real horror started when she finally boarded the airplane. "She managed to enter the airport on foot, still no wheelchair or assistance was provided. Ultimately, her legs gave wa...