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Prasanna Pokhrel: Retaining an employee for 20 years has now become irrelevant
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Kathmandu, May 6 -- With a history of nearly 20 years, Vianet is one Internet Service Provider (ISP) that's been serving the Nepali public ever since the internet was brought to Nepal. Established in 1999, Vianet currently serves more than 75,000 customers with over 150 customer service operation contact centres. Behind this ISP is Prasanna Pokhrel, Vianet CEO, who started his career in the audit and accountancy field. After working with international companies like EXL and IBM, where he was exposed to high standards in quality and process, Pokhrel gravitated towards the world of operations. In his two years as CEO, Pokhrel has focussed on improving processes, streamlining areas which were performing below optimal levels, and making signi...
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