New Delhi, Feb. 16 -- Ramco Systems has officially entered the agentic AI market with the launch of Chia, an enterprise-grade conversational AI platform that the company claims can deflect up to 50%-60% of customer support tickets while operating with near-zero hallucination rates.

The platform launched on Thursday is a no-code conversational AI agent platform that enables customer service teams to automate complex, multi-step support workflows without engineering resources, executing actions across enterprise systems while maintaining strict compliance and governance controls, Ramco said.

The Chennai-based enterprise software provider is entering a conversational AI market valued at $12 to $14 billion globally and growing at 20% to 25%...