Nairobi, Nov. 4 -- Mwanaisha leads a county works unit at the Kenyan Coast. She has started confronting a growing backlog in service failures after the rainy season exposed old infrastructure weaknesses.

She rushes to split her department into two new teams and then signs hurried contractor agreements for repair runs, but without first agreeing to how to handle handoffs or successful transition indicators.

Staff inside the unit start scrambling while contractors chase invoices pleading for payment. Essentially, confusion takes over the team. County customers queue at ward offices and demand action.

However, the two sides point fingers at each other while infrastructure continues to fail. A month later, the director calls a crisis meeti...