Mumbai, Dec. 23 -- Daimler India Commercial Vehicles (DICV) hosted its third edition
of techXpert, 'Annual retail technician's national level skill assessment
contest'. In the 2019 edition, over 3500 technicians competed across three
levels (Dealer, Regional and National), which included theoretical and
practical tasks to evaluate their product knowledge, process knowledge and
usage of after sales digital information platform "ASCENT". Twenty-seven
participants in nine teams made it to the national level.
The finale witnessed these teams battle it out for the Top 3
ranks and membership to the techXpert Club. Teams were evaluated over many
areas including customer and driver interaction, complaint resolution approach,
usage of repa...