New Delhi, Dec. 9 -- Ozonetel, an industry-leading provider of the unified customer experience intelligence platform oneCXi, has entered into a strategic collaboration with Locobuzz, an enterprise leader in digital customer experience management with AI at the core.

This partnership brings together Ozonetel's AI-first Omnichannel CCaaS platform with Locobuzz's social AI-powered CX stack - creating a CX singularity where social, digital, and voice journeys converge across the complete customer lifecycle.

According to company information, as digital adoption accelerates, brands across retail, e-commerce, BFSI, telecom, and hospitality are prioritizing unified customer journeys across social, digital, and voice. Fragmented CX slows engagem...