Hyderabad, Jan. 29 -- In a candid reflection on the 2025 flight disruption that left thousands of passengers stranded, IndiGo CEO Pieter Elbers admitted the airline failed its customers for three days but stressed that the crisis does not define IndiGo's 20-year legacy.

He addressed the media at the Wings India 2026 Summit in Hyderabad, Telangana.

Elbers said swift corrective measures helped stabilise operations within nine days, as the airline resumed carrying nearly 3.7-3.8 lakh passengers daily.

"We let our customers down on those three days, and we apologise... On the 5th day, we began resetting our network. We took a deep cut for the days thereafter and started rebuilding. By the 9th, we were back to stable operations... We tried ...