By, April 30 -- Thoboloko Ntsonyane
MASERU - Advocate Tlotliso Polaki, the Ombudsman underscores that despite hurdles facing the Ombudsman's office, the office makes headway.
This office is entrenched in the Constitution with a broad mandate and is clothed with legal powers under the Ombudsman Act No 9 of 1996.
The primary role of the Ombudsman is to receive and investigate complaints from individuals aggrieved by actions of government agencies, statutory corporations, officials, and employees, and to recommend appropriate remedial actions when complaints are found to be justified.
Advocate Polaki further highlights that the office serves as an alternative dispute resolution mechanism, mediating complaints involving mal-administration, ...